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1.6 How to contact the LeadJourney support if you need any assistance

Jonas Strambach avatar
Written by Jonas Strambach
Updated over 3 months ago

Hey mate!

Got a question? Need help setting something up?


Or just want to make sure your tracking is working the way it should?

No stress—we’ve got your back 💪

💬 Reach Us via Live Chat (Fastest Way)

The quickest and easiest way to get support is via our Live Chat.

You’ll find the chat widget in the bottom-right corner of your screen when you're logged into LeadJourney.

Just click it, drop your message—and one of our team members will get back to you.

⏱️ Response time?


We usually reply within a few hours (often faster during business hours!).


🧠 Pro Tip: Check the Knowledge Base First

Many common questions are answered right here in the Help Center.


You might find a step-by-step guide or a quick tip that solves your issue instantly—without needing to wait.

But if you're ever unsure… we'd rather you ask than get stuck.


🔄 What You Can Ask Us

  • Help with tracking setup or CRM integration

  • Troubleshooting missing or mismatched leads

  • Feature requests and improvement ideas

  • General questions about how LeadJourney works

Nothing’s too small. If it matters to you—it matters to us.

See you in the chat 👋
Jonas

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